Preparedness

Bomb Threat

Most bomb threats come to light as the result of a telephone call. In most instances, the telephone operator will be the one to receive the threat and should be prepared to get basic information and take certain steps after the call is received. (See the “Bomb Threat Report Form”).

1. If a bomb threat is received by telephone, the person receiving the call should:
   1. Stay calm. Do Not upset the caller. Do Not hang up on the caller. The bomb threat caller is the best source of information, and a calm response may result in obtaining critical information.
   2. Keep the caller on the line as long as possible.
      1. Ask them to repeat the message.
      2. Record every word spoken by the person.
   3. If the caller does not indicate the location of the bomb or the time of possible detonation, ask the caller for this information.
   4. Inform the caller that the building is occupied, and the detonation of a bomb could result in death or serious injury to many innocent people.
   5. Pay particular attention to background noises, such as, motors running, music, or any other noise which may give a clue as to the location of the caller.
   6. Listen closely to the voice (male, female), voice quality (calm, excited), accent, and speech (impediments).
2. After the bomb threat call is complete or if a bomb threat is received by any other means:
   1. Immediately notify the Police Department at 911 and Building Management at (949) 916-5115.
   2. Remain available, as law enforcement personnel may want to interview the person receiving the call.

Civil Disturbance

Should a riot or civil disturbance start outside the building, the management office and building engineers will immediately lock all entrances to the building. The police will be notified. We will keep you informed.

If a disturbance should occur in the main lobby, all elevators will be turned off at the first floor and the police will be summoned.
Representative will be in charge.

1. If there is a potential for violence the Building Manager or his/her designate shall notify the Police Department by dialing 911.
2. Should it become advisable to lock the tenant areas, elevators, and stairway doors, occupants will be advised by a telephone call &/or a visit from Building Management.
3. Any announcement shall be presented in a calm and professional manner to avoid panic and confusion.
4. All tenants will be asked to remain in their suites until the danger has passed.
5. The Building Manager will coordinate with the authorities to determine when normal building operations may be resumed.

Earthquake

The following information provides some basic answers on the procedures to be taken in case of an earthquake. There are no rules which can eliminate all earthquake danger. However, damage and injury can be greatly reduced by following the simple rules contained in these procedures.

Keep an earthquake preparedness kit on hand. Include the following:

• Food and water – at minimum, a 3-day supply (a 7-day supply is ideal)
• First Aid kit and First Aid manual
• Large and small heavy-duty plastic bags, duct tape and scissors
• Extra prescriptions and eyewear
• Heavy-duty shoes and gloves
• Extra clothing, and a whistle
• Rescue tools
• Portable TV and/or radio with extra batteries
• Flashlights and extra batteries
• Cash (ATMs and credit cards may not work)
• Emergency Phone List, including family at work, school, daycare, etc.
• Long-distance message check-in phone number
• Cell phone

During an Earthquake

Most earthquake-induced injuries are caused by falling objects or debris that has become dislodged by the quake. During an earthquake, please observe the following:

• Remain calm, do not panic.
• Stay in the office area.
• Take cover under tables, desks, or in a corner of a room.
• Keep away from windows and glass doors.
• Keep clear of filing cabinets, shelves, and tall stacks of materials.
• Check for any injured personnel and administer first aid where necessary.
• Floor Wardens should assess damage and injuries and be prepared to expedite evacuation of serious cases.
• In the event of a fire resulting from an earthquake, follow the fire emergency procedures.

Elevators are equipped with seismic detectors, which when activated, will automatically stop the elevator at the nearest floor; if they are occupied at the time, inhabitants should exit immediately, and follow instructions issued by the Floor Warden.

Following an Earthquake

• Be prepared for aftershocks. While aftershocks are generally smaller than the earthquake that generates them, they can cause additional damage.
  
• If you smell gas, notify the Building Office or Security immediately.
• Check immediate location – make sure you are safe.
• Check for injuries and apply first aid as needed. Be prepared for an absence of immediate emergency services and be prepared to help yourself and others.
• Extinguish any fires. Do not light matches. Do not smoke.
• Listen for news or pertinent instructions on the radio or television.
• Do not use the telephone unless you have a dire emergency; ensure that all telephone receivers are properly mated to their cradles.
• Conserve, and responsibly ration food and water.

OTHER ITEMS TO REMEMBER

1. No Smoking! No open flames! Gas leaks are not uncommon after an earthquake.
2. Even after an earthquake has stopped, it is likely that aftershocks will occur. Be prepared.

Hazardous Materials

1. An incident occurring INSIDE the building.
   1. Immediately notify Building Management at 949-916-5115 and give the following information:
      1. Floor and area.
      2. Information concerning the type of substance that has spilled or is leaking, the quantity involved, and any cautions.
   2. The Building Manager will notify the Fire Department by dialing 911 and relate the information given.
   3. If evacuation is ordered, the Building Manager or his/her designate will activate the nearest fire alarm pull station.
2. An incident occurring OUTSIDE the building.
   1. The situation will be assessed by the Fire Department to determine any danger to building occupants.
   2. Building Management will turn off all fans bringing outside air into the building.
   3. Various chemicals have different characteristics. The same procedure will not always be used. The Fire Department will determine the proper course of action.
   4. If a vapor cloud is created and is heavier than air, it will be safer to stay in the building where there are no open windows, and doors will be kept closed.
   5. If the vapor cloud is lighter than air and becomes a threat to the building, instructions from the Fire Department will be forthcoming.

Medical Emergency

If an accident or illness befalls one of your employees, or a visitor to your office area, please:

1. Call Emergency Services at 911.
2. Provide the Emergency Dispatcher with the following information:
   1. Your name
   2. Your Building’s name and address
   3. Your specific floor number, and the exact location of the emergency
   4. Any pertinent details of the accident or illness
3. Do not move the injured / ill person. Attempt to make them as comfortable as possible.
4. If feasible, send someone to meet the emergency unit upon its arrival in the lobby.
5. Call the Building Management at (949) 916-5115 to inform the Building Staff that you have called 911 and briefly describe the nature of the emergency.
6. The emergency unit will be with you shortly and will administer all necessary medical assistance.
7. Determine, if possible:
   1. Name, address and age of injured / ill person
   2. The nature of the problem, as best you can surmise
   3. All known allergies and current medications taken by the individual
   4. A local doctor
8. An AED machine is located on the ground floor of 20 Enterprise towards the back of the amenities center by the emergency exit.

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